SAP SuccessFactors for Open-Xchange

Uniform Software Basis for Personnel Master Data, Recruiting & Onboarding

Smart HR Processes & Automated Workflows

SAP SuccessFactors for Master Data, Recruiting & Onboarding

One Suite: from Recruiting to Master Data

Thanks to the SAP SuccessFactors Suite, Open-Xchange benefits from networked and intelligently linked HR processes for recruiting and onboarding as well as modern, centralized personnel master data management.

Smart Applicant Management

With automated, modern applicant management and seamlessly connected onboarding, Open-Xchange can identify the right talented candidates even better and win them over much faster.

Self-Services for Employee Master Data

Employees can update their master data directly in the system using Employee Self Services for absences or account information.
This significantly relieves the HR department and thus provides important leeway.

New insights thanks to Improved HR Controlling

Thanks to the integrated reporting function within SAP SuccessFactors, Open-Xchange benefits from up-to-date, complete HR key figures at a glance – for example for recruiting.


Open-Xchange (OX) is a leader in mail/messaging and DNS-based security services with more than 200 million seats sold worldwide through international hosting and telecommunications providers, including partners such as Deutsche Telekom, GoDaddy, Strato, Orange, Comcast or

«Our HR department benefits the most from the simple and fast absence recording, modern reporting functions

and the great time savings thanks to SAP SuccessFactors.»

Kerstin Florath | Open-Xchange

SAP SuccessFactors for Open-Xchange

Overview of the Project

With SAP SuccessFactors, Open-Xchange relies on uniform software for personnel master data management, recruiting and the onboarding process.

On the one hand, it was important for the company to store all personnel data at a central location in a legally secure manner and, on the other hand, to relieve the burden on the HR department thanks to employee self-services.
For example, employees of Open-Xchange can update their absences or changes to their personal data (such as account information or addresses) directly in the system.

In addition, SAP SuccessFactors Recruiting & Onboarding ensures professional applicant management with automated emails and clearly defined recruitment processes. SAP SuccessFactors replaced the work of individuals in local Excel lists and significantly reduced the need for internal coordination thanks to standardized workflows and automated processes.
In this way, Open-Xchange makes our internal recruiting processes leaner, faster and simpler in order to be able to attract much-sought-after talented IT specialists even faster.

Due to the global location distribution of the company – from Finland to Japan – the SAP SuccessFactors system was also provided with various country configurations.
“The consultants at Data One met us on an equal footing and were always there for us. Change requests have also always been implemented at short notice,” Kerstin Florath said.

As a result, Open-Xchange now benefits from significant work simplification and time savings thanks to standardized, digital HR processes, smart reporting functions, and easier recording of absences or vacations in their SAP SuccessFactors system.

The HXM suite SAP SuccessFactors is being used with the modules SAP SuccessFactors Employee Central, SAP SuccessFactors Recruiting and SAP SuccessFactors Onboarding.


Marion Rauber

Sales Specialist Human Experience Management