Microsoft Dynamics CRM at saarriva

In the past, saarriva worked with manually maintained Excel tables, which involved a great deal of effort in lead time and opportunity management. Writing reports for management had become increasingly time-consuming for the sales manager. There was also uncertainty as to whether all sales opportunities were processed on time and in accordance with the set quality targets. The letter service provider needed a modern, future-proof CRM solution with which they could increase process quality, improve customer support and simplify reporting. In addition to investment security, the new system was to be flexible and integrate seamlessly into the existing Microsoft Outlook. Data security and data storage in EU data centers was an important requirement for saarriva.
The decision for Microsoft Dynamics CRM Online was made in particular due to the intuitive user interface, seamless integration into Microsoft Outlook and the extensive reports that the sales manager can use and adapt independently. Data One convinced with its agile approach and already produced a system in the first workshop that was adapted to the needs of saarriva. The solution was completed in a second workshop based on experiences from a test phase. Compared to the previous year, saarriva was able to win twice as many customers thanks to Microsoft Dynamics CRM Online, increase overall productivity and optimize process quality. Reporting work has been reduced by quickly available information and users benefit from uniform and prompted system support.