SAP Field Service Management
More Productivity & Paperless Order Processing in the Field Force
Smart Processes thanks to SAP Field Service Management
Fast Data Access, optimized Service Processes & best Technician Support
Digital Service Processes
seamlessly linked
SAP Field Service Management makes your service processes faster and simpler. This way, your technicians will profit, e.g., from access to your customer service / plant maintenance data from SAP EPR, S4/HANA or the SAP Customer Experience systems.
Smart Planning Board
for Service Orders
Human resources planning made easy thanks to the clear drag-and-drop planning dashboard. At the same time, you can forward all information for the order processing to your technicians on the road by means of an intuitive mobile app.
Online & Offline
Availability
Offer your employees full access at all times to all relevant data (such as customer information or machine data). In addition, working times and spare parts taken from storage can be logged directly on site – even offline.
Simple
Order Documentation
By virtue of modern hard- and software, all activities can be entered directly on site, spare parts can be booked and signatures can be given digitally. The SAP solutions make any subsequent error-prone paperwork obsolete to ensure a seamless order documentation this way.
SAP Field Service Management
- Available everywhere and on all devices
- Quick & simple scheduling of the field force
- Improved initial solution rate
- Real-time analyses & reports
