Digital Service Processes

More Productivity & Paperless Order Processing

Smart Processes for Service, Maintenance & Manual Trades

Fast Data Access, optimized Service Processes & best Technician Support

Digital Service Processes seamlessly linked

Make your service processes even faster and easier. We link all your IT systems and ensure maximum availability. For example, your technicians benefit from access to your customer service/plant maintenance data from SAP EPR, S4/HANA or SAP customer experience systems.

Smart Planning Board for Service Orders
Simple drag-and-drop deployment planning with the easy-to-use planning board. At the same time, you can provide your technicians with all the information they need to process orders on the go using an intuitive mobile app.
Online & Offline Availability
Always provide your employees with full access to all relevant data (such as customer information or machine data). In addition, working hours and removed spare parts can be recorded directly on site – even offline.
Simple Order Documentation

Thanks to modern hardware and software, all activities can be recorded directly on site, spare parts booked and signatures digitally provided. SAP’s solutions eliminate the need for subsequent paperwork that is prone to errors and consequently ensure seamless order documentation.

Empower
your Workforce

Are you looking for a solution with which you can plan your service orders even more efficiently? Do you want to be able to view relevant data at any time and from anywhere and increase your overall productivity and efficiency?

Then create full transparency for you and your service technicians thanks to standardized interconnected processes!

Smart IT for Service & Maintenance

Make it possible for your service technicians to have easy and quick access to all relevant data.

Thanks to SAP Field Service Management or SAP Asset Manager, you can connect all your IT systems completely flexibly and thus make important data from your SAP ERP system available on the go.

SAP Asset Manager

The SAP Asset Manager mobile app provides access to all the services and information your field technicians need. This enables them to do their work efficiently and safely, regardless of where they are located.

SAP Asset Management

SAP Field Service Management

SAP Field Service Management simplifies and automates all processes relating to your service operations. As a result, orders are recorded and assigned more quickly, processed and finally settled correctly – including all expenses and spare parts.

Independent Hardware Consulting & Device Evaluation

Our experienced experts will advise you on the selection of the right hardware, regardless of the manufacturer. Together we find the right devices for your individual requirements – from RFID tags to mobile computers for EX and non-EX AREAS.

Hardware-Consulting
References

Nathanaël Kuznicki

Sales Executive Service & Business Integration

nathanael.kuznicki@dataone.de | +49 681 98915 211