Digital Service Processes
More Productivity & Paperless Order Processing
Smart Processes for Service, Maintenance & Manual Trades
Fast Data Access, optimized Service Processes & best Technician Support
Digital Service Processes seamlessly linked
Make your service processes even faster and easier. We link all your IT systems and ensure maximum availability. For example, your technicians benefit from access to your customer service/plant maintenance data from SAP EPR, S4/HANA or SAP customer experience systems.
Smart Planning Board for Service Orders
Online & Offline Availability
Simple Order Documentation
Thanks to modern hardware and software, all activities can be recorded directly on site, spare parts booked and signatures digitally provided. SAP’s solutions eliminate the need for subsequent paperwork that is prone to errors and consequently ensure seamless order documentation.
Then create full transparency for you and your service technicians thanks to standardized interconnected processes!
Smart IT for Service & Maintenance
Make it possible for your service technicians to have easy and quick access to all relevant data.
Thanks to SAP Field Service Management or SAP Asset Manager, you can connect all your IT systems completely flexibly and thus make important data from your SAP ERP system available on the go.
SAP Field Service Management
SAP Field Service Management simplifies and automates all processes relating to your service operations. As a result, orders are recorded and assigned more quickly, processed and finally settled correctly – including all expenses and spare parts.